Privacy Policy

Welcome to Shine Medical Equipment. Your privacy is important to us, and we are committed to protecting the personal information you share while using our website and services.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding medical equipment rental or purchase.

Information We Collect

When you contact us, place an inquiry, or request our services, we may collect information such as:

• Full Name
• Phone Number
• Email Address
• Delivery Address
• City
• Medical equipment requirements
• Any information you voluntarily provide through contact forms, WhatsApp, phone calls, or email

We do not intentionally collect sensitive medical information unless it is necessary to recommend suitable equipment or fulfill your request.

How We Use Your Information

Your information may be used to:

• Respond to your inquiries
• Process rental or purchase requests
• Arrange equipment delivery and pickup
• Provide customer support
• Improve our products and services
• Send order updates and service notifications
• Verify equipment availability
• Maintain business records
• Comply with applicable legal obligations

We only use your information for legitimate business purposes.

Cookies

Our website may use cookies and similar technologies to improve user experience. Cookies help us:

• Remember website preferences
• Analyze website traffic
• Improve website performance
• Enhance user experience

You can disable cookies through your browser settings if you prefer.

Google Analytics

We may use Google Analytics and similar analytics tools to understand how visitors use our website. These tools may collect information such as:

• Device type
• Browser type
• Pages visited
• Time spent on the website
• General geographic location
• Referral source

This information is used only to improve our website and services.

Information Sharing

We value your privacy. We do not sell, rent, or trade your personal information to third parties.

We may share limited information only when necessary to:

• Complete equipment delivery
• Process customer requests
• Comply with legal requirements
• Protect our legal rights
• Work with trusted service providers assisting our business operations

All service providers are expected to protect your information appropriately.

Data Security

We implement reasonable administrative and technical measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. While we strive to protect your information, no online system can guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Medical Information Disclaimer

Shine Medical Equipment supplies medical equipment for rental and purchase. We do not provide medical diagnosis or treatment through this website. Any information provided on our website is for general informational purposes only and should not replace professional medical advice from a qualified healthcare provider.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been submitted, we will take reasonable steps to delete it.

Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Withdraw consent for certain communications
• Ask questions about how your information is used

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updates will be published on this page with the revised effective date.